Frequently Asked Questions

1. What are your business hours and do I need to make an appointment?
We are open daily Monday through Thursday from 8 A.M. to 5 P.M EST and Friday from 8 A.M to 3 P.M. We ask that you please call ahead of time to schedule an appointment.

2. What forms of payment do you accept?
We accept cash, check and bank transfer. Visa, Mastercard and American Express are also accepted. A 3% convenience fee applies to all invoices paid by credit card.

3. What is your return policy?
Please see the Terms & Conditions of sale listed in our Legal section for more information on our return policy.

4. How will I receive my hardware?
Hardware is shipped via UPS or FedEx. Large fire screens and custom pieces are shipped via freight carrier. We also deliver large quantities and heavy items within 60 miles. However, please note that we reserve the right to decide delivery date and try to accommodate schedules as best we can.

5. How do I find out about pricing?
Since the majority of our products are handmade and finished pricing is based on a per project basis. For pricing on large projects please provide floor plans, door schedules, and door shop drawings if available. Please contact us with pricing requests.
Email - sales@coldrencompany.com or info@coldrencompany.com
Phone - 410-287-2082

6. What is the lead time for your products?
Please note the majority of our products are handmade and finished. Smaller sized orders have a standard lead time of 6-8 weeks. Larger projects have a typical lead time of 16-20 weeks. We try to accommodate all requests for rush orders as best as possible. Please plan accordingly when ordering.

7. Will you install the hardware that I purchase?
We do not remove/install hardware ourselves. However, we can refer you to a list of local private contractors with whom you can deal directly.

8. I am going to send you hardware to be restored. What information do you need from me?
We ask that you bag separately all parts of the individual hardware items, labeling the location with a door/window number. This reduces confusion when it comes to reinstalling the hardware. Also, we ask that you include door thickness (exact), door handing and any special instructions, questions or concerns.

9. What is original hardware?
We refer to original hardware as authentic 18th and 19th century hardware crafted by English, German, Dutch and American blacksmiths and locksmiths. Very early locks, latches and hinges were made of wrought iron. In the mid 1800's many items, particularly box locks, were made of cast iron. Many of the beautiful homes and historic sites we are privileged to work on have original hardware. Not only are we able to restore this hardware, but, in most cases we can match or complement pieces thus maintaining the authenticity of the project. Many of our homeowners have a combination of original, authentic reproduction, and new hardware throughout their homes. Orignal hardware is available to view and purchase in our showroom.